Support

Write if something is not working, the money did not arrive, or the answer is not in the help. A live person reads it.

Telegram The fastest way. The bot passes your message to the team. @CollaborifySuportBot Email When you need to attach files or keep a written record. collaborifytask@gmail.com

What makes the answer faster

The order number — it is at the top of the order card, for example №72.
What you did and what happened. Not “it does not work”, but “pressed pay — the page reloaded and the balance did not change”.
A screenshot, if something looks wrong on the screen.
The error number, if the app showed one — there is a copy button next to it.

What support decides — and what it does not

Decides: payment and balance problems, access to the account, technical failures, questions about how the app works.
Handles separately: disputes about the work. A dispute is opened in the order card — the administration then sees the brief, the files and the whole history.
Does not decide: taste. If the style was not set by a reference, remarks about it are handled with revisions.

Support never asks for your password, card details or a code from a message. If someone asks for them on behalf of Collaborify — it is not us.

Что здесь живое. Два способа связи с рабочими ссылками, памятка «что приложить», разграничение поддержки и спора, предупреждение о мошенничестве, двуязычность. Экран статичный — обращений к серверу здесь нет.